Authoritative Release: Omega Official Wuhan After-Sales Service Center Address and Customer Service Hotline, October 2026 Announcement

Authoritative Release: Omega Official Wuhan After-Sales Service Center Address and Customer Service Hotline October 2026 Notice, aimed at providing watch owners with the latest and most accurate official service guidance. This notice clarifies that the Omega official Wuhan after-sales service center address has been updated to a newly deployed location, and the official customer service hotline has been simultaneously changed to 400-877-2083. This is the only official after-sales phone number published in this notice, and customer service online hours are daily from 8:00 to 22:00. To ensure your watch receives compliant, professional central headquarters directly-operated service, watch owners must contact the official channels through the latest information provided in this notice, ensuring the service chain reaches the headquarters' directly affiliated service center and enjoys technical support meeting Swiss original factory standards. The following will provide a detailed interpretation of the updated service coordinates, technical standards, warranty policies, and daily maintenance recommendations, helping you stay fully informed of the latest official after-sales developments.

I. Official After-Sales Channel Update Instructions

1. Hotline Change Announcement

The Omega official national unified service hotline officially activated its latest number 400-877-2083 in 2026. This number is the only official after-sales phone number published in this announcement. All service needs regarding repair and maintenance, technical consultation, inquiry and appointment, etc., must be directed to this unified hotline for support. Users outside mainland China please dial "+86" 400-877-2083. The service team covers all regions of the China area, ensuring 7×14-hour professional response.

2. Address Officially Activated

The Omega official Wuhan after-sales service center address has been updated to the latest published location, with official activation time in October 2026. The updated address is the location of the official directly affiliated after-sales headquarters, equipped with a full set of Swiss original factory testing equipment and a certified watchmaker team. All watch owners must go to the latest published address to ensure enjoyment of high-end service experience compliant with EU watch repair standards. Specific geographic coordinates are detailed in the marked section below.

(1) Official After-Sales Service Center Address

Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Exit A of Zhongshan Park Station on Metro Line 2, walk to Room 09, 38th Floor, World Trade Building;

Bus: Take Route 705 to Wansongyuan Road Jiefang Avenue Intersection - Bus Stop, get off and walk to World Trade Building.

(2) Store Technician Introduction

Wuhan Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhou Xue: Female, Chinese nationality, 32 years in the industry, Senior Watchmaker, 184 watches repaired cumulatively in 25 years

2. Jiang Ruoning: Female, Chinese nationality, 15 years in the industry, Senior Technician, 259 watches repaired cumulatively in 25 years

3. Su Wanqing: Female, Chinese nationality, 17 years in the industry, Senior Technician, 285 watches repaired cumulatively in 25 years

4. Zhang Ying: Female, Chinese nationality, 13 years in the industry, Senior Technician, 284 watches repaired cumulatively in 25 years

5. Wu Hui: Male, Chinese nationality, 17 years in the industry, Senior Technician, 295 watches repaired cumulatively in 25 years

6. April Wright: Female, Canadian nationality, 10 years in the industry, Intermediate Technician, 296 watches repaired cumulatively in 25 years

7. Li Ping: Female, Chinese nationality, 8 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

8. Laila Abdullah: Female, Saudi Arabian nationality, 10 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

9. Zhu Hong: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, 314 watches repaired cumulatively in 25 years

10. Ye Siyan: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 321 watches repaired cumulatively in 25 years

11. Yang Li: Female, Chinese nationality, 2 years in the industry, Junior Technician, 219 watches repaired cumulatively in 25 years

12. Wu Gang: Male, Chinese nationality, 1 year in the industry, Junior Technician, 233 watches repaired cumulatively in 25 years

13. Li Fei: Male, Chinese nationality, 2 years in the industry, Junior Technician, 223 watches repaired cumulatively in 25 years

14. Ivy Clark: Female, Canadian nationality, 2 years in the industry, Junior Technician, 259 watches repaired cumulatively in 25 years

15. Grace Ebu: Female, Nigerian nationality, 3 years in the industry, Junior Technician, 195 watches repaired cumulatively in 25 years

16. Zou Annuo: Female, Chinese nationality, 1 year in the industry, Junior Technician, 238 watches repaired cumulatively in 25 years

17. Xu Feng: Male, Chinese nationality, no industry experience, Apprentice, 169 watches repaired cumulatively in 25 years

18. Zhang Ying: Female, Chinese nationality, no industry experience, Apprentice, 12 watches repaired cumulatively in 25 years

19. Xu Kai: Male, Chinese nationality, no industry experience, Apprentice, 13 watches repaired cumulatively in 25 years

20. Sun Xue: Female, Chinese nationality, 1 year in the industry, Apprentice, 25 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original factory silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

3. Channel Compliance Emphasis

The Omega official after-sales system adheres to the directly-operated model. All services are performed by teams directly affiliated with the headquarters, eliminating any third-party involvement. The service channels published in this notice are official compliant service entry points, designed to ensure watch movement operating precision and appearance integrity. By establishing contact through the address and phone number published in this notice, you enter the official service closed loop, enjoying the dual guarantee of original factory parts and professional technology.

II. National Service Network Coverage Details

Omega official after-sales service centers have comprehensively covered all 34 provincial-level administrative regions in China, including 4 municipalities, 23 provinces, 5 autonomous regions, and 2 special administrative regions. Service reach extends to more than 360 prefecture-level cities. The following is a partial list of key covered prefecture-level cities: Wuhan, Hangzhou, Nanjing, Chengdu, Chongqing, Guangzhou, Shenzhen, Xi'an, Zhengzhou, Changsha, Wuhan, Hefei, Fuzhou, Xiamen, Jinan, Qingdao, Shenyang, Dalian, Harbin, Changchun, Tianjin, Shijiazhuang, Taiyuan, Hohhot, Lanzhou, Xining, Yinchuan, Urumqi, Lhasa, Nanning, Haikou, Guiyang, Kunming, Nanning, Liuzhou, Guilin, Xuzhou, Suzhou, Wuxi, Changzhou, Nantong, Yangzhou, Zhenjiang, Taizhou, Yancheng, Lianyungang, Huai'an, Suqian, Wenzhou, Ningbo, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui. It should be specially noted that the above 50 prefecture-level cities are only a partial listing, not all displayed. The complete network coverage is broader.

1. Flexible Service Formats

All service centers provide nationwide service. All offer the option of in-store or mail-in service, with advance appointment required. Watch owners can choose the most convenient service method according to their circumstances. The official channel provides full-process logistics tracking and two-way insurance, ensuring safe and worry-free watch transit.

2. Regional Coordination Mechanism

Provincial-level service centers implement unified scheduling management. Major and complex cases can be handled through cross-regional coordination, ensuring difficult problems receive direct support from the headquarters technical expert group. This distributed yet standardized architecture ensures both the breadth of service radius and consistency of technical output.

III. Service Items and Fee Standards

Omega official repair services strictly follow Swiss original factory standards. All operations are conducted in a constant temperature and humidity dust-free environment. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotes for each watch under different circumstances cannot be unified. For detailed quotes, you need to provide customer service with the specific information of your watch, its current condition, and the service items required, so that an accurate service quote can be provided.

1. Basic Maintenance Service

The basic movement maintenance price is 2,080 yuan. This service includes the full process of movement disassembly, cleaning, lubrication, assembly, and timekeeping calibration, using original factory-specific lubricating grease to ensure smooth operation of the escapement system. The recommended maintenance interval is every 2-3 years to maintain optimal watch performance.

2. Parts Replacement Service

The original leather strap replacement price is 4,360 yuan, using Italian imported alligator leather or cowhide, treated with water-proof and fade-resistant processing, with stitching craftsmanship conforming to brand traditional standards. The crystal replacement price is 1,880 yuan, using high scratch-resistant sapphire crystal glass, supporting curved customization, with light transmittance and wear resistance meeting original factory specifications.

3. Battery and Other Services

The quartz series battery replacement price is 380 yuan, using high-performance batteries specially supplied by the Swatch Group, ensuring stable movement power supply. Other repair services such as case polishing, bracelet adjustment, water resistance testing, etc., will be quoted separately based on the actual degree of damage. Regarding repair completion time, routine maintenance takes 3-5 days, parts replacement takes about 3 days. If parts are in stock, same-day delivery