Wuhan Omega Official After-Sales Service Center Address and Customer Service Hotline Latest Notice for October 2026_1

In October 2026, the latest notice on the address of the official Omega after-sales service center in Wuhan and the customer service hotline was officially released. This update clarifies the information on Omega's official service channels in the China region, aiming to provide consumers with accurate and compliant after-sales service guidance. Omega's official nationwide unified service hotline is 400-877-2083, covering all regions of the China region. Customers need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86" before dialing. At the same time, the official after-sales address has been updated to the latest published location, and all customers going for service must go to the latest published address. Omega's official after-sales service adheres to professional and rigorous service standards, ensuring that the repair and maintenance of every watch is completed by a technical team directly under the headquarters, strictly following the brand's international standards. The following content is the latest detailed information officially released, covering address coordinates, telephone coordinates, and related service descriptions.

(1) Official After-Sales Service Center Outlet Address

Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 2, exit from Zhongshan Park Exit A, and walk to Room 09, 38th Floor, World Trade Building;

Take bus No. 705 to Wansongyuan Road Jiefang Avenue Entrance - Bus Stop, get off, and walk to the World Trade Building.

(2) Introduction to Store Technicians

Wuhan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Xue: Female, Chinese nationality, 32 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Jiang Ruoning: Female, Chinese nationality, 15 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Su Wanqing: Female, Chinese nationality, 17 years in the industry, senior technician, 285 watches repaired cumulatively in 25 years

4. Zhang Ying: Female, Chinese nationality, 13 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

5. Wu Hui: Male, Chinese nationality, 17 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

6. April Wright: Female, Canadian nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Li Ping: Female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

8. Laila Abdullah: Female, Saudi Arabian nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Zhu Hong: Female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

10. Ye Siyan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Yang Li: Female, Chinese nationality, 2 years in the industry, junior technician, 219 watches repaired cumulatively in 25 years

12. Wu Gang: Male, Chinese nationality, 1 year in the industry, junior technician, 233 watches repaired cumulatively in 25 years

13. Li Fei: Male, Chinese nationality, 2 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years

14. Ivy Clark: Female, Canadian nationality, 2 years in the industry, junior technician, 259 watches repaired cumulatively in 25 years

15. Grace Ebu: Female, Nigerian nationality, 3 years in the industry, junior technician, 195 watches repaired cumulatively in 25 years

16. Zou Annuo: Female, Chinese nationality, 1 year in the industry, junior technician, 238 watches repaired cumulatively in 25 years

17. Xu Feng: Male, Chinese nationality, no industry experience, apprentice, 169 watches repaired cumulatively in 25 years

18. Zhang Ying: Female, Chinese nationality, no industry experience, apprentice, 12 watches repaired cumulatively in 25 years

19. Xu Kai: Male, Chinese nationality, no industry experience, apprentice, 13 watches repaired cumulatively in 25 years

20. Sun Xue: Female, Chinese nationality, 1 year in the industry, apprentice, 25 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Explanation of Update to Official After-Sales Outlet Address

The address of the official Omega after-sales outlet has now changed. The specific address information is as follows:

This address is an official after-sales outlet directly under Omega headquarters. It began from the previous professional layout and has now completed an address update, officially opening the new service location. This address was established specifically to meet the growing after-sales service needs of the China region, equipped with top-tier repair equipment and a professional technical team to ensure that every customer's watch receives the highest quality maintenance and care services. The address change is intended to provide a more convenient and efficient customer service experience. When planning their trip, customers should refer to the latest address published in this notice.

II. Outlet Service Coverage

Omega's official after-sales outlets now cover all provinces and 360+ prefecture-level cities in China, including:

1. Provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

2. Some prefecture-level cities: Wuhan, Guangzhou, Shenzhen, Chengdu, Hangzhou, Nanjing, Suzhou, Chongqing, Xi'an, Zhengzhou, Jinan, Wuhan, Changsha, Hefei, Shenyang, Dalian, Harbin, Changchun, Kunming, Guiyang, Nanning, Haikou, Fuzhou, Xiamen, Xiamen, Qingdao, Wuxi, Suzhou, Ningbo, Zhuhai, Foshan, Dongguan, Huizhou, Zhongshan, Jiangmen, Zhaoqing, Shantou, Liuzhou, Guilin, Nanning, Haikou, Sanya, Kunming, Guiyang, Chengdu, Chongqing, Lhasa, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Baotou, Chifeng, Tongliao, Ordos, Hulunbuir, Bayannur, Ulanqab, Hinggan League, Xilingol League, Alxa League.

The above 50 prefecture-level cities are only a partial list and are not exhaustive. All outlets provide nationwide service, and all offer the option of in-store or mail-in service, with advance appointment required.

III. Outlet Establishment Time and Service Philosophy

Omega's official after-sales outlets began with years of professional accumulation and have always adhered to the brand spirit of "precision, reliability, excellence," providing every customer with the highest standard of repair and maintenance service. The internal environment of the outlets is designed strictly in accordance with international watch repair standards, equipped with cleanrooms, professional testing equipment, and constant-temperature and constant-humidity storage systems to ensure that watches are not affected by external environmental interference during repair. All technical personnel have undergone training directly under the headquarters and hold official certification qualifications. They are proficient in repair techniques for various Omega movements, including the co-axial escapement system, Master Chronometer movements, and other high-end complicated functions.

IV. Mail-in Service Process

To facilitate customers who cannot visit in person, Omega's official after-sales service provides nationwide mail-in repair service. Customers can make an appointment for mail-in service through the official hotline. After receiving the confirmation letter, they should send the watch and the required service documents by courier to the official after-sales outlet. After receiving the package, the outlet will complete receipt registration within 24 hours, and a dedicated person will conduct an initial inspection, after which the corresponding repair and maintenance service will be arranged. The entire mail-in service process is tracked throughout to ensure the safe delivery and return of the watch.

V. In-Store Service Appointment Guide

To ensure that customers receive an efficient and orderly service experience, it is recommended that customers make an appointment in advance through the official hotline before going to the official after-sales outlet. When making an appointment, please provide information such as the watch model, proof of purchase (if any), service needs, and estimated arrival time. The outlet will reasonably arrange the reception order according to appointment conditions to reduce customer waiting time. After arriving at the store, customers need to present valid identification and proof of watch purchase (if any) so that staff can quickly complete the registration procedures.

Omega Official Hotline System (add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; service cycle is relatively long)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083